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The Seven Arts Of Change

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David Shaner's compelling, The Seven Arts of Change, shows business leaders that transforming a business only happens when each employee equates organizational change with the process of deep personal growth.

"The bottom line is that, despite how technological and automated organizations have become, at their core they remain a collection of human energies that are merely being applied in an organized environment," explains Shaner.  "Resurrecting and guiding that human core of your organization is the secret to leading and sustaining change," he adds.

Shaner pulls from his vast professional and personal experiences, including having been a member of the Olympic Valley USA Ski Team and a former Harvard University teacher, to lay out a seven-part "spiritual guide" for change:
The Art of Preparation (Assessment)The Art of Compassion (Participation)The Art of Responsibility (Accountability)The Art of Relaxation (Clarity, Focus, Visibility)The Art of Consc…

When To Be A Coach And When To Be A Counselor

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A good manager is both a coach and a counselor.  Generally, coaching should precede counseling.

As a coach,a manager:
identifies an employee's need for instruction and direction and this need is usually directly related to his or her performance or career goals.  Coaching is collaborative. It relies on mutual, progressive goal-setting, personal feedback, and an ongoing, supportive relationship.

You coach to help retain employees and to show you care about your employees as individuals.  It's best to coach when a new procedure is introduced, a job is changed, and/or a skill gap is identified.

As a counselor, a manager
first identifies a problem that interferes with an employee's work performance and then helps the employee to define specifically what behavior he or she needs to change in order to improve his or her performance or resolve a problem. So, the difference between coach and counselor is subtle, but important.  And, as Sharon Armstrong further shares in her book, &qu…

How To Stay Motivated

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To learn how to stay motivated, read High-Profit Prospecting, by Mark Hunter. It's a powerful read that includes counterintuitive advice and cutting-edge best practices for sales prospecting in today's business world.

Today, I share one of my favorite sections of the book where Hunter describes his seven things motivated people do to stay motivated:
Motivated people ignore voices in their lives. These might be people in the office and friends who have bad attitudes. They're out there, and if you're not careful, they'll control you, too.Motivated people associate with highly motivated people. Just as there are negative people in the world, there are also positive people. Your job is to make sure you spend as much time with the positive people as possible. Motivated people simply look for the positive in things. Positive people count it an honor to live each day, learn from others, and impact positively those they meet. Positive people take great satisfaction in help…

Checklist For How To Identify And Develop Emerging Talent

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From the book, Mastering the Challenges of Leading Change, comes this useful checklist from author H. James Dallas for how to identify and develop emerging talent in your company/organization.

Dallas recommends that each question should be graded on a scale of 1 to 3, with 3 being the best. Use the questions and the scoring for you and your employee to work together toward the highest ratings across the board.
Has the person demonstrated a "getting lost with confidence" mind-set?Does the person communicate with authenticity?Has the person created a strong personal brand that is recognized by colleagues of all levels?Does the person know his or her blind spots and have people watching to prevent him or her from crashing?Is the person getting exposure to executive management?Does the person seek out and seriously consider advice?Is the person building an inclusive team and sponsoring others?Is the person proactive in finding opportunities to initiate and lead change?

The 10 Questions Every Leader Must Ask

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Here are 10 important questions business leaders should ask, according to Ken Blanchard and Garry Ridge, authors of Helping People Win At Work:
Does my business have a clear, meaningful, and easily understood vision/mission?Do I have the right people in the right seats on the bus?Do I have a BHAG (big hairy audacious goal), and have I communicated it to my employees?Are my values driving the behavior I want in my organization?Am I creating a culture that increases employee engagement?Am I cultivating a spirit of internal and external learning?Do my employees know what an A looks like, and am I supporting them to get that A?Are our products/services creating lasting, positive memories for our customers?Do I have the best, most timely data and information to help my business make good decisions?Are our key performance indicators the right ones, and are we measuring what matters? And, one more questions to ask is:
Do we celebrate success?

How To Listen And Learn As A Leader

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In John Baldoni's bookThe Leader's Guide to Speaking with Presence, he provides these tips for listening as a leader and learning as a leader:

When Listening As ALeader: Look at people when they are speaking to you. Make eye contact.Ask open-ended questions, such as "Tell me about..." or "Could you explain this?"Consider the "what if" question:  "What if we looked at the situation like this?"Leverage the "why" question:  "Why do we do it this way?"Employ the "how" question:  "How can you do this?"When Learning As A Leader: Reflect on what people have told you.Think about what you have not observed.  Are people holding back?  If so, why?Consider how you can implement what you have observed.Get back to people who have suggested ideas to you and thank them.Look for opportunities to collaborate with others. For about 20 years, Baldoni has coached and consulted for a number of leading companies in a var…

There Is No Shame In Asking For Help

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If you are new to managing, or if you are struggling with a management dilemma, ask for help. There is no shame in asking for help.

Seek the guidance of a colleague at work. Reach out to a mentor at or away from work. Turn to an online resource. Consult a book on managing.

Whatever you do, don't sit back and do nothing. Managing even one employee can be challenging. And many managers receive little or no formal training on how to be a manager. That means you have to be proactive about learning how to be a good manager.

Your team is depending on you, and to lead them effectively you need to know to how manage effectively. So, ask for help.