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How To Ignite Your Inspiration At Work

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If your work no longer excites and inspires you, then the new book, Find the Fire, is a timely read. And one that will help you rekindle your own inspiration.

You’ll learn how to: Overcome the common fears of failure, change and criticism.Adopt an open mind and seek out new experiences.Embolden yourself to take more risks.Build upon progress and create momentum.Unleash creativity and produce work you’re proud of.Kick-start learning and growth.Banish perfectionism.Lift your self-confidence and earn respect.Most important, you’ll find the fire in work that eliminates the common factors that drag people down, such as disconnectedness, fear, inundation, settling and boredom, dwindling self-belief, loss of control, feelings of insignificance, lack of evocation and dearth of creating – all things that sap your energy and optimism.

One of my favorite parts in the book is the list of nine ways to negate the fear of change.
“Change threatens our sense of stability and robs us of our sense of contr…

Customer Service Training 101

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Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101, is the book for you.
Now in its third edition (originally published in 2005), you’ll find practical and actionable techniques and behaviors to ensure you are providing the best possible service for your customers.
Along with dozens of scenarios, examples, guidelines and practice lessons, author, Renee Evenson, also provides a focus on customer service in today’s marketplace, which includes effectively using social media.
My favorite parts of the book include Evenson’s techniques for effective customer service via the phone and for properly responding to customer complaints.
First, for effective customer service via the phone: Verbalize what you are doing – explain to your customer what you are doing throughout the phone contact. Never assume that the person on the other end understands. During pauses, tell the customer what is happening – Silence, to a customer…

How To Stay Relevant In A Fast-Changing World

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Alan Adamson, co-author of the new book, Shift Ahead, says that “the ability for companies and organizations to stay relevant is being significantly challenged by the accelerating pace of change – and new ways of doing things – that are emerging with every passing day.” At a speed of change unlike every before. 

That’s why this book, sub-titled, How the Best Companies Stay Relevant in a Fast-Changing World, is a both a timely and pertinent read. 
The book is based on the hands-on experience of both authors, Adamson, a branding expert, and Joel Steckel, a professor of marketing and vice dean of doctoral education at NYU Stern School of Business. 
And most significant, it’s based on academic research and more than 100 interviews/case studies with senior management, business leaders and category experts from a wide spectrum of applicable fields who have lived through change or analyzed the phenomenon. 
For example, you’ll discover the lessons learned by Kodak, Xerox, BlackBerry, Delta, Barne…

Words To Lead By

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Words to lead by:

"It's amazing what you can accomplish if you do not care who gets the credit." - President Harry S. Truman.

"Motivation is the art of getting people to do what you want them to do because they want to do it." - President Dwight D. Eisenhower.

"I not only use all the brains I have, but all I can borrow." - President Woodrow Wilson.

Today's Leadership Quotes

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Some of my favorite quotes for leaders are: A good leader takes a little more than his share of the blame, a little less than his share of the credit -- Arnold H. GlasgowI praise loudly, I blame softly -- Catherine II of RussiaHonest disagreement is often a good sign of progress -- Mohandas GandhiA long dispute means that both parties are wrong -- VoltaireThe least questioned assumptions are often the most questionable -- Paul BrocaThese and many more compelling quotes can be found in Susan H. Shearouse's book, Conflict 101.

The Power Of Five Percent More

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“Making small changes to reach big goals is the answer,” says entrepreneur and bestselling author Michael Alden in his book, 5% MORE: Making Small Changes To Achieve Extraordinary Results. “If you just put 5% more effort into any aspect of your life, you will not only achieve your goals, you will surpass them,” he explains. 
“Far too often, people become paralyzed when they want to improve their lives, because the effort to reach their goals seems overwhelming,” adds Alden. “Or the opposite occurs. They decide to dive into something one hundred percent, but then quickly lose steam.”
Therefore, Alden demonstrates that long-lasting success is based on small increases in effort. “Five percent is almost unnoticeable in terms of effort—but it accrues quickly, with each step boosting the baseline,” he declares.
Although much of Alden’s advice is based on personal experience, observation, and common sense, he is careful to discuss the studies and research that support his ideas throughout the b…

The Importance Of Goals In Decision Making

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The book, The Decision Makeoever, by Mike Whitaker presents a fascinating look at decision making and the importance of decision size and timing.
As you read the book, you'll gain a better understanding of: The power of decisionsWhy we make bad decisionsHow to deal with bad decisionsHow to deal with regretHow to take control of decision makingHow goals and decisions can help each otherPerhaps the most significant part of the book is the author's perspective on goals. "Knowing your goals is the key to making good decisions," says Whitaker. "Because goals and decision-making are so intimately intertwined."
Therefore, he advises that you: Keep a few key goals close: Choice five prime goals and stay focused on them.Decide which goal is top priority and always give it favorable treatment when making decisions.Know that when a decision overlaps a prime goal, it becomes a prime decision. And, prime decisions are to be treated with more care because these will signific…